2.17 311 Email Response Times (summary)
The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.This page provides data for the 311 Email Response Time performance measure.The performance measure dashboard is available at 2.17 311 Email Response Time.Data Dictionary Additional InformationSource: tempe.gov and Accela CRMContact: Moncayo, KimContact E-Mail: Kim_Moncayo@tempe.govData Source Type:Preparation Method: All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.Publish Frequency: QuarterlyPublish Method: Manual
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "TempeData",
"@type": "vcard:Contact",
"hasEmail": "mailto:data@tempe.gov"
}
|
| description | <p>The Customer Relations Center (CRC) or Tempe 311 is often the first and possibly only contact a resident has with the City. Our goal is to make each interaction as smooth and efficient as possible. Our goal is to achieve a response rate to the Tempe 311 inbox messages (emails to 311, voicemails, emails from tempe.gov, work requests) of less than or equal to 1 business day for 90% of inquiries.</p><p>This page provides data for the 311 Email Response Time performance measure.</p><p>The performance measure dashboard is available at <a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/311-email-response-time' rel='nofollow ugc noopener noreferrer'>2.17 311 Email Response Time</a>.</p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/2.17-311-email-response-times' rel='nofollow ugc noopener noreferrer'><strong>Data Dictionary </strong></a></p><p><span style='font-size:18px;'><strong>Additional Information</strong></span></p><p><strong>Source:</strong> tempe.gov and Accela CRM</p><p><strong>Contact:</strong> Moncayo, Kim</p><p><strong>Contact E-Mail:</strong> Kim_Moncayo@tempe.gov</p><p><strong>Data Source Type:</strong></p><p><strong>Preparation Method: </strong>All emails or voice messages from the Tempe311 inbox are entered into Accela CRM as a work order or a request. An excel report is pulled from Accela CRM of all Tempe311 Inbox entries and then checked and verified for response time.</p><p><strong>Publish Frequency:</strong> Quarterly</p><p><strong>Publish Method:</strong> Manual</p> |
| distribution |
[
{
"@type": "dcat:Distribution",
"title": "CSV",
"format": "CSV",
"accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/csv?layers=0",
"mediaType": "text/csv"
},
{
"@type": "dcat:Distribution",
"title": "GeoJSON",
"format": "GeoJSON",
"accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/geojson?layers=0",
"mediaType": "application/vnd.geo+json"
},
{
"@type": "dcat:Distribution",
"title": "KML",
"format": "KML",
"accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/kml?layers=0",
"mediaType": "application/vnd.google-earth.kml+xml"
},
{
"@type": "dcat:Distribution",
"title": "Shapefile",
"format": "ZIP",
"accessURL": "https://data.tempe.gov/api/download/v1/items/ee8d6218c7c44224bfe6e46bc358d95d/shapefile?layers=0",
"mediaType": "application/zip"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS Hub Dataset",
"format": "Web Page",
"accessURL": "https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary",
"mediaType": "text/html"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS GeoService",
"format": "ArcGIS GeoServices REST API",
"accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_17_311_Email_Response_Times_(summary)/FeatureServer/0",
"mediaType": "application/json"
}
]
|
| identifier | https://www.arcgis.com/home/item.html?id=ee8d6218c7c44224bfe6e46bc358d95d&sublayer=0 |
| issued | 2019-11-14T23:25:58.000Z |
| keyword |
[
"311 Email Response Times (PM 2.17)",
"Strong Community Connections"
]
|
| landingPage | https://data.tempe.gov/datasets/tempegov::2-17-311-email-response-times-summary |
| license | https://creativecommons.org/licenses/by/4.0 |
| modified | 2025-09-08T20:49:17.359Z |
| publisher |
{
"name": "City of Tempe"
}
|
| spatial |
""""
|
| theme |
[
"geospatial"
]
|
| title | 2.17 311 Email Response Times (summary) |
