Change Asset Problem Reporting System

Published by Social Security Administration | Social Security Administration | Metadata Last Checked: February 21, 2026 | Last Modified: 2026-02-20

SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support Service Desk interactions with internal users; as well as manage and track IT assets and configurable items within the Agency's CMDB. It runs on Hewlett Packard's Service Manager software.

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Complete Metadata

@type	dcat:Dataset
accessLevel	non-public
accrualPeriodicity	null
bureauCode	[ "016:00" ]
conformsTo	null
contactPoint	{ "fn": "Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:Open.Data@ssa.gov" }
dataQuality	null
describedBy	null
describedByType	null
description	SSA's basic IT Service Management tool used to identify and track authorized changes to the Production IT environment; identify and track Incidents and Problems within that environment; support Service Desk interactions with internal users; as well as manage and track IT assets and configurable items within the Agency's CMDB. It runs on Hewlett Packard's Service Manager software.
distribution	null
identifier	US-GOV-SSA-526
isPartOf	null
issued	null
keyword	[ "ITSM", "change management", "configuration management", "incident management", "problem management", "production IT", "request management" ]
landingPage	null
language	null
license	https://www.usa.gov/government-copyright
modified	2026-02-20
primaryITInvestmentUII	null
programCode	[ "016:000" ]
publisher	{ "name": "Social Security Administration" }
references	null
rights	The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed.
spatial	null
systemOfRecords	null
temporal	null
theme	null
title	Change Asset Problem Reporting System