Customer Engagement Tool (Multi Channel Communication)

Published by Social Security Administration | Social Security Administration | Metadata Last Checked: February 21, 2026 | Last Modified: 2026-02-20

Add new infrastructure within SSA's Enterprise Architecture to allow interactions over multiple, yet to be defined, channels. Possibilities include: Provide a portal Inbox for mySSA users, where a user can initiate or receive secure communications from SSA.

Find Related Datasets

Click any tag below to search for similar datasets

Complete Metadata

@type	dcat:Dataset
accessLevel	non-public
accrualPeriodicity	null
bureauCode	[ "016:00" ]
conformsTo	null
contactPoint	{ "fn": "Open Data", "@type": "vcard:Contact", "hasEmail": "mailto:Open.Data@ssa.gov" }
dataQuality	null
describedBy	null
describedByType	null
description	Add new infrastructure within SSA's Enterprise Architecture to allow interactions over multiple, yet to be defined, channels. Possibilities include: Provide a portal Inbox for mySSA users, where a user can initiate or receive secure communications from SSA.
distribution	null
identifier	US-GOV-SSA-1555
isPartOf	null
issued	null
keyword	[ "CET", "CRM", "Customer Connect", "Customer Engagement Tools" ]
landingPage	null
language	null
license	https://www.usa.gov/government-copyright
modified	2026-02-20
primaryITInvestmentUII	null
programCode	[ "016:000" ]
publisher	{ "name": "Social Security Administration" }
references	null
rights	The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed.
spatial	null
systemOfRecords	null
temporal	null
theme	null
title	Customer Engagement Tool (Multi Channel Communication)