Sextant Contact Center Analytics
Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | non-public |
| accrualPeriodicity | R/P1D |
| bureauCode |
[
"016:00"
]
|
| conformsTo |
null
|
| contactPoint |
{
"fn": "Open Data",
"@type": "vcard:Contact",
"hasEmail": "mailto:Open.Data@ssa.gov"
}
|
| dataQuality |
null
|
| describedBy |
null
|
| describedByType |
null
|
| description | Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions. |
| distribution |
null
|
| identifier | US-GOV-SSA-561 |
| isPartOf |
null
|
| issued |
null
|
| keyword |
[
"800#",
"CARE 2020",
"Call Center",
"Management Information",
"N8NN"
]
|
| landingPage |
null
|
| language |
null
|
| license | https://www.usa.gov/government-copyright |
| modified | R/P1D |
| primaryITInvestmentUII |
null
|
| programCode |
[
"016:000"
]
|
| publisher |
{
"name": "Social Security Administration"
}
|
| references |
null
|
| rights | The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed |
| spatial | All SSA TSCs and PSCs; nationwide |
| systemOfRecords |
null
|
| temporal |
null
|
| theme |
null
|
| title | Sextant Contact Center Analytics |
