Universal System Management Tool (USMT)
USMT is an ITIL-compliant workflow system and database for managing incidents, problems, changes, assets, and configurations. It uses the BMC/Remedy COTS product to support several IT Help Desks, and change management processes for segments of DOL IT infrastructure.
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| accrualPeriodicity | R/P1D |
| bureauCode |
[
"000:00"
]
|
| contactPoint |
{
"fn": "Floyd (Eddie) Whetzel",
"@type": "vcard:Contact",
"hasEmail": "mailto:Whetzel.Floyd.E@dol.gov"
}
|
| description | USMT is an ITIL-compliant workflow system and database for managing incidents, problems, changes, assets, and configurations. It uses the BMC/Remedy COTS product to support several IT Help Desks, and change management processes for segments of DOL IT infrastructure. |
| identifier | OASAM OCIO-25-012:044-269 |
| keyword |
[
"OASAM",
"OCIO"
]
|
| language |
[
"en-US"
]
|
| modified | 2022-09-29T19:32:05.781Z |
| programCode |
[
"000:000"
]
|
| publisher |
{
"name": "Office of the Assistant Secretary for Administration and Management",
"@type": "org:Organization",
"subOrganizationOf": {
"name": "Office of the Assistant Secretary for Administration and Management",
"@type": "org:Organization"
}
}
|
| rights |
"true"
|
| theme |
[
"geospatial"
]
|
| title | Universal System Management Tool (USMT) |
