Found 8 datasets matching filters.
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Care 2020 reporting system that provides real-time and historical N8NN management information related to customer/agent interactions.
Search relevance: 1.00 | Views last month: 3 | Published on: 2025-08-09 -
Contains data on in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
Search relevance: 1.00 | Views last month: 2 | Published on: 2026-03-10 -
The data asset contains information on current or upcoming appointments, individuals who will be attending the appointment, potential intent to file a claim (lead), appointment configuration for...
Search relevance: 1.00 | Views last month: 2 | Published on: 2026-03-10 -
Contains data on leads collected via in-office and telephone appointments that are received via the 800# and online iAppointment System and the FO Calendar application.
Search relevance: 1.00 | Views last month: 2 | Published on: 2026-03-10 -
Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The...
Search relevance: 1.00 | Views last month: 1 | Published on: 2025-08-09 -
Stores information about the accuracy of work processed by the 800# agents.
Search relevance: 1.00 | Views last month: 1 | Published on: 2026-03-10 -
Provides management information reports for Appointment/Leads/800#.
Search relevance: 1.00 | Views last month: 0 | Published on: 2026-03-10 -
Temporary tool to provide Care 2020 management information on customer interactions with the Nuance IVR system.
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-08-09
