Found 3317 datasets matching "call center".
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Total number of calls received by the agency's call center This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name...
Search relevance: 164.48 | Views last month: 11 -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 152.23 | Views last month: 0 -
This dataset captures monthly data from HSS' phone system and includes metrics pertaining to Calls Answered, Average Speed of Answer, Abandonment Rate, In-person Assistance. This data supports the...
Search relevance: 114.67 | Views last month: 63 -
To make 311 effective for residents, visitors, and business owners, 311 representatives must respond to calls in a timely and accurate manner.
Search relevance: 96.13 | Views last month: 3 -
This data shows the source of 311 requests and the wait time to speak to an agent when dialing 311 for years 2013-2014. For the new 311 dataset (refreshed daily), see...
Search relevance: 81.38 | Views last month: 0 -
The District’s 911 call center is one of the busiest in the country, historically ranking as the 4th busiest center behind those of New York City, Chicago, and Los Angeles. The goal of this tool...
Search relevance: 68.43 | Views last month: 47 -
Data provided here are from the DC's 311 service request center. They represent all service requests such as abandoned automobiles, parking meter repair and bulk trash pickup. Requests are...
Search relevance: 61.50 | Views last month: 6 -
Data provided here are from the DC's 311 service request center. They represent all service requests for residential snow removal. Requests are received by the Office of Unified Communications...
Search relevance: 60.77 | Views last month: 0 -
This dataset contains CTD data including temperature, salinity, and other measurements, from numerous vessels including ALBATROSS IV (NOAA ship; call sign WMVF; built 1962; IMO7338690), DELAWARE...
Search relevance: 56.28 | Views last month: 0 -
Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance. Data contained in this table comes from several sources: • 911 Call...
Search relevance: 48.40 | Views last month: 4 -
This dataset includes all requests for service received from the City-Parish 311 Call Center, including requests for service submitted online and through the Red Stick 311 mobile application,...
Search relevance: 47.59 | Views last month: 2 -
This cruise will be composed of two separate legs. The first leg will be a transit from San Diego, CA to the Galapagos Spreading Center, where multibeam mapping, CTD casts, and CTD tow-yo...
Search relevance: 47.58 | Views last month: 0 -
This table contains data describing ATCEMS performance in delivering patients with time-sensitive conditions (aka “Alert Patients”) to receiving facilities in a timely manner. The call-to-door...
Search relevance: 47.32 | Views last month: 1 -
This data set contains wait times experienced by individuals who request an interpreter during their calls to 311. For more data about 311 calls, please refer to the 311 Call Center Inquiry...
Search relevance: 47.21 | Views last month: 1 -
Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding agency mission-specific...
Search relevance: 45.86 | Views last month: 3 -
List of monthly incidents that could impact program operations such as website and call center outages, operations error, PII/PHI incidents
Search relevance: 45.59 | Views last month: 0 -
This cruise will be composed of two separate legs. The first leg will be a transit from San Diego, CA to the Galapagos Spreading Center, where multibeam mapping, CTD casts, and CTD...
Search relevance: 42.51 | Views last month: 0 -
This cruise will be composed of two separate legs. The first leg will be a transit from San Diego, CA to the Galapagos Spreading Center, where multibeam mapping, CTD casts, and CTD tow-yo...
Search relevance: 42.51 | Views last month: 0 -
This cruise will be composed of two separate legs. The first leg will be a transit from San Diego, CA to the Galapagos Spreading Center, where multibeam mapping, CTD casts, and CTD tow-yo...
Search relevance: 42.01 | Views last month: 0 -
The locations on this map provide COVID-19 testing for anyone who is experiencing COVID-19 symptoms or has been in close contact with someone who has COVID-19. Many of the locations are free and...
Search relevance: 41.93 | Views last month: 0
