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2.05 Online Service Satisfaction (summary)
This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.This page provides data for the Online Service Satisfaction performance measure. The performance measure dashboard is available at 2.05 Online Services Satisfaction Rate. Additional Information Source: Community Attitude Survey ( Vendor: ETC Institute)Contact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey results Publish Frequency: Annual Publish Method: Manual Data Dictionary
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "josueba_tempegov",
"@type": "vcard:Contact",
"hasEmail": "mailto:data@tempe.gov"
}
|
| description | <p>This dataset comes from the Annual Community Survey question related to satisfaction with the quality of the city’s online services. Respondents are asked to provide their level of satisfaction related to “Tempe's online services (registration, payment, etc.)” on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don't know" as an option).</p><p>The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.</p><p>This page provides data for the Online Service Satisfaction performance measure. </p><p>The performance measure dashboard is available at <a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/online-service-satisfaction-rate' rel='nofollow ugc noopener noreferrer'>2.05 Online Services Satisfaction Rate</a>.</p><p> </p><p><strong>Additional Information </strong></p><p>Source: Community Attitude Survey ( Vendor: ETC Institute)</p><p>Contact: Wydale Holmes</p><p>Contact E-Mail: Wydale_Holmes@tempe.gov</p><p>Data Source Type: Excel and PDF</p><p>Preparation Method: Extracted from Annual Community Survey results </p><p>Publish Frequency: Annual </p><p>Publish Method: Manual </p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/community-connections/2.05-online-service-satisfaction' rel='nofollow ugc noopener noreferrer'>Data Dictionary</a><br /> </p> |
| distribution |
[
{
"@type": "dcat:Distribution",
"title": "CSV",
"format": "CSV",
"accessURL": "https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/csv?layers=0",
"mediaType": "text/csv"
},
{
"@type": "dcat:Distribution",
"title": "GeoJSON",
"format": "GeoJSON",
"accessURL": "https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/geojson?layers=0",
"mediaType": "application/vnd.geo+json"
},
{
"@type": "dcat:Distribution",
"title": "KML",
"format": "KML",
"accessURL": "https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/kml?layers=0",
"mediaType": "application/vnd.google-earth.kml+xml"
},
{
"@type": "dcat:Distribution",
"title": "Shapefile",
"format": "ZIP",
"accessURL": "https://data.tempe.gov/api/download/v1/items/a5b1becbd270419f8070a55fac844d05/shapefile?layers=0",
"mediaType": "application/zip"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS Hub Dataset",
"format": "Web Page",
"accessURL": "https://data.tempe.gov/datasets/tempegov::2-05-online-service-satisfaction-summary",
"mediaType": "text/html"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS GeoService",
"format": "ArcGIS GeoServices REST API",
"accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_05_Online_Service_Satisfaction_(summary)/FeatureServer/0",
"mediaType": "application/json"
}
]
|
| identifier | https://www.arcgis.com/home/item.html?id=a5b1becbd270419f8070a55fac844d05&sublayer=0 |
| issued | 2019-11-07T21:10:09.000Z |
| keyword |
[
"Community Survey",
"Customer",
"Online",
"Online Service Satisfaction (PM 2.05)",
"Strong Community Connections",
"quality",
"registration",
"service"
]
|
| landingPage | https://data.tempe.gov/datasets/tempegov::2-05-online-service-satisfaction-summary |
| license | https://creativecommons.org/licenses/by/4.0 |
| modified | 2025-11-14T15:58:09.816Z |
| publisher |
{
"name": "City of Tempe"
}
|
| spatial |
""""
|
| theme |
[
"geospatial"
]
|
| title | 2.05 Online Service Satisfaction (summary) |
