Skip to main content
U.S. flag

An official website of the United States government

This site is currently in beta, and your feedback is helping shape its ongoing development.

Return to search results

311 Service and Information Requests

Published by City of Philadelphia | City of Philadelphia | Metadata Last Checked: August 02, 2025 | Last Modified: R/P1D
This represents all service and information requests since December 8th, 2014 submitted to Philly311 via the 311 mobile application, calls, walk-ins, emails, the 311 website or social media. **Please note that this is a very large dataset. Unless you are comfortable working with APIs, we recommend using the [visualization](https://data.phila.gov/visualizations/311-requests/) to explore the data.** If you are comfortable with APIs, you can also use the API links to access this data. You can learn more about how to use the API at [Carto’s SQL API site](https://carto.com/developers/sql-api/) and in the [CARTO guide in the section on making calls to the API](https://carto.com/developers/sql-api/guides/making-calls/).**

Find Related Datasets

Click any tag below to search for similar datasets

Complete Metadata
accessLevel public
contactPoint 
                                            {
  "fn": "City of Philadelphia Open Data Program",
  "hasEmail": "mailto:james.morse@phila.gov"
}
description This represents all service and information requests since December 8th, 2014 submitted to Philly311 via the 311 mobile application, calls, walk-ins, emails, the 311 website or social media. **Please note that this is a very large dataset. Unless you are comfortable working with APIs, we recommend using the [visualization](https://data.phila.gov/visualizations/311-requests/) to explore the data.** If you are comfortable with APIs, you can also use the API links to access this data. You can learn more about how to use the API at [Carto’s SQL API site](https://carto.com/developers/sql-api/) and in the [CARTO guide in the section on making calls to the API](https://carto.com/developers/sql-api/guides/making-calls/).**
distribution 
                                            [
  {
    "title": "311 Requests (Metadata)",
    "format": "HTML",
    "accessURL": "http://metadata.phila.gov/#home/datasetdetails/5543864d20583086178c4e98/representationdetails/5762e19fa237544b2ecfe722/",
    "mediaType": "text/html"
  },
  {
    "title": "311 Requests - Full Dataset (API Documentation)",
    "format": "HTML",
    "accessURL": "https://cityofphiladelphia.github.io/carto-api-explorer/#public_cases_fc",
    "mediaType": "text/html"
  },
  {
    "title": "311 Requests - Full Dataset (Visualization)",
    "format": "HTML",
    "accessURL": "https://data.phila.gov/visualizations/311-requests/",
    "mediaType": "text/html"
  },
  {
    "title": "311 Requests for 2021 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20%272021-01-01%27%20AND%20requested_datetime%20%3C%20%272022-01-01%27"
  },
  {
    "title": "311 Requests for 2022 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20%272022-01-01%27%20AND%20requested_datetime%20%3C%20%272023-01-01%27"
  },
  {
    "title": "311 Requests for 2023 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20%272023-01-01%27%20AND%20requested_datetime%20%3C%20%272024-01-01%27"
  },
  {
    "title": "311 Requests for 2024 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20%272024-01-01%27%20AND%20requested_datetime%20%3C%20%272025-01-01%27"
  },
  {
    "title": "311 Requests for 2025 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20%272025-01-01%27%20AND%20requested_datetime%20%3C%20%272026-01-01%27"
  },
  {
    "title": "311 Requests for 2014 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2014-01-01'%20AND%20requested_datetime%20%3C%20'2015-01-01'"
  },
  {
    "title": "311 Requests for 2015 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2015-01-01'%20AND%20requested_datetime%20%3C%20'2016-01-01'"
  },
  {
    "title": "311 Requests for 2016 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2016-01-01'%20AND%20requested_datetime%20%3C%20'2017-01-01'"
  },
  {
    "title": "311 Requests for 2017 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2017-01-01'%20AND%20requested_datetime%20%3C%20'2018-01-01'"
  },
  {
    "title": "311 Requests for 2018 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2018-01-01'%20AND%20requested_datetime%20%3C%20'2019-01-01'"
  },
  {
    "title": "311 Requests for 2019 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2019-01-01'%20AND%20requested_datetime%20%3C%20'2020-01-01'"
  },
  {
    "title": "311 Requests for 2020 (CSV)",
    "format": "CSV",
    "mediaType": "text/csv",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=csv&skipfields=cartodb_id,the_geom,the_geom_webmercator&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2020-01-01'%20AND%20requested_datetime%20%3C%20'2021-01-01'"
  },
  {
    "title": "311 Requests for 2014 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2014-01-01'%20AND%20requested_datetime%20%3C%20'2015-01-01'"
  },
  {
    "title": "311 Requests for 2015 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2015-01-01'%20AND%20requested_datetime%20%3C%20'2016-01-01'"
  },
  {
    "title": "311 Requests for 2016 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2016-01-01'%20AND%20requested_datetime%20%3C%20'2017-01-01'"
  },
  {
    "title": "311 Requests for 2017 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2017-01-01'%20AND%20requested_datetime%20%3C%20'2018-01-01'"
  },
  {
    "title": "311 Requests for 2018 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2018-01-01'%20AND%20requested_datetime%20%3C%20'2019-01-01'"
  },
  {
    "title": "311 Requests for 2019 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2019-01-01'%20AND%20requested_datetime%20%3C%20'2020-01-01'"
  },
  {
    "title": "311 Requests for 2020 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2020-01-01'%20AND%20requested_datetime%20%3C%20'2021-01-01'"
  },
  {
    "title": "311 Requests for 2021 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2021-01-01'%20AND%20requested_datetime%20%3C%20'2022-01-01'"
  },
  {
    "title": "311 Requests for 2022 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2022-01-01'%20AND%20requested_datetime%20%3C%20'2023-01-01'"
  },
  {
    "title": "311 Requests for 2023 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2023-01-01'%20AND%20requested_datetime%20%3C%20'2024-01-01'"
  },
  {
    "title": "311 Requests for 2024 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2024-01-01'%20AND%20requested_datetime%20%3C%20'2025-01-01'"
  },
  {
    "title": "311 Requests for 2025 (SHP)",
    "format": "SHP",
    "mediaType": "application/zip",
    "downloadURL": "https://phl.carto.com/api/v2/sql?filename=public_cases_fc&format=shp&skipfields=cartodb_id&q=SELECT%20%2A%20FROM%20public_cases_fc%20WHERE%20requested_datetime%20%3E=%20'2025-01-01'%20AND%20requested_datetime%20%3C%20'2026-01-01'"
  }
]
identifier 311-service-and-information-requests
keyword 
                                            [
  "environment",
  "health",
  "human services",
  "information requests",
  "maintenance",
  "repairs",
  "transportation"
]
license https://metadata.phila.gov/#help/help-faqs/what-are-the-terms-of-use/
modified R/P1D
publisher 
                                            {
  "name": "City of Philadelphia",
  "@type": "org:Organization"
}
spatial Philadelphia, Pennsylvania
title 311 Service and Information Requests

data.gov

An official website of the GSA's Technology Transformation Services

Looking for U.S. government information and services?
Visit USA.gov