City of Tempe 2023 Community Survey Report

ABOUT THE COMMUNITY SURVEY REPORTFinal Reports for ETC Institute conducted annual community attitude surveys for the City of Tempe. These survey reports help determine priorities for the community as part of the City's on-going strategic planning process.In many of the survey questions, survey respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (while some questions follow another scale). The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.PERFORMANCE MEASURESData collected in these surveys applies directly to a number of performance measures for the City of Tempe including the following (as of 2023):1. Safe and Secure Communities1.04 Fire Services Satisfaction1.06 Crime Reporting1.07 Police Services Satisfaction1.09 Victim of Crime1.10 Worry About Being a Victim1.11 Feeling Safe in City Facilities1.23 Feeling of Safety in Parks2. Strong Community Connections2.02 Customer Service Satisfaction2.04 City Website Satisfaction2.05 Online Services Satisfaction Rate2.15 Feeling Invited to Participate in City Decisions2.21 Satisfaction with Availability of City Information3. Quality of Life3.16 City Recreation, Arts, and Cultural Centers3.17 Community Services Programs3.19 Value of Special Events3.23 Right of Way Landscape Maintenance3.36 Quality of City Services4. Sustainable Growth & DevelopmentNo Performance Measures in this category presently relate directly to the Community Survey5. Financial Stability & VitalityNo Performance Measures in this category presently relate directly to the Community SurveyMethods:The survey is mailed to a random sample of households in the City of Tempe. Follow up emails and texts are also sent to encourage participation. A link to the survey is provided with each communication. To prevent people who do not live in Tempe or who were not selected as part of the random sample from completing the survey, everyone who completed the survey was required to provide their address. These addresses were then matched to those used for the random representative sample. If the respondent’s address did not match, the response was not used.To better understand how services are being delivered across the city, individual results were mapped to determine overall distribution across the city.Additionally, demographic data were used to monitor the distribution of responses to ensure the responding population of each survey is representative of city population.The 2023 Annual Community Survey data are available on data.tempe.gov. The individual survey questions as well as the definition of the response scale (for example, 1 means “very dissatisfied” and 5 means “very satisfied”) are provided in the data dictionary.More survey information may be found on the Strategic Management and Innovation Signature Surveys, Research and Data page at https://www.tempe.gov/government/strategic-management-and-innovation/signature-surveys-research-and-data.Additional InformationSource: Community Attitude SurveyContact (author): Adam SamuelsContact E-Mail (author): Adam_Samuels@tempe.govContact (maintainer): Contact E-Mail (maintainer): Data Source Type: Excel tablePreparation Method: Data received from vendor after report is completedPublish Frequency: AnnualPublish Method: ManualData Dictionary 

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