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Contact Center Manager Administration (CCMA)
CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its users, define access to data, and view real-time and historical reports.
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | non-public |
| accrualPeriodicity | R/P1D |
| bureauCode |
[
"016:00"
]
|
| conformsTo |
null
|
| contactPoint |
{
"fn": "Open Data",
"@type": "vcard:Contact",
"hasEmail": "mailto:Open.Data@ssa.gov"
}
|
| dataQuality |
null
|
| describedBy |
null
|
| describedByType |
null
|
| description | CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its users, define access to data, and view real-time and historical reports. |
| distribution |
null
|
| identifier | US-GOV-SSA-565 |
| isPartOf |
null
|
| issued |
null
|
| keyword |
[
"CCMA",
"Contact Center",
"Contact Center Manager Administration",
"FONE",
"Management Information",
"SSA",
"Social Security",
"Social Security Administration",
"VoIP"
]
|
| landingPage |
null
|
| language |
null
|
| license | https://www.usa.gov/government-copyright |
| modified | R/P1D |
| primaryITInvestmentUII |
null
|
| programCode |
[
"016:000"
]
|
| publisher |
{
"name": "Social Security Administration"
}
|
| references |
null
|
| rights | The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed |
| spatial | All SSA Fos |
| systemOfRecords |
null
|
| temporal |
null
|
| theme |
null
|
| title | Contact Center Manager Administration (CCMA) |
