IT First Call Resolution Rate

                                            {
  "fn": "nucivic",
  "@type": "vcard:Contact",
  "hasEmail": "mailto:servicedesk@omes.ok.gov"
}
                                        

                                            [
  {
    "@type": "dcat:Distribution",
    "title": "(C) - IT First Call Resolution Rate - Column Chart",
    "format": "CSV",
    "mediaType": "text/csv",
    "describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=38a26f14-5bd1-4bce-b780-706bc5a226cb&limit=0",
    "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>",
    "downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/38a26f14-5bd1-4bce-b780-706bc5a226cb/download/c-it-first-call-resolution-rate-column-chart.csv",
    "describedByType": "application/json"
  },
  {
    "@type": "dcat:Distribution",
    "title": "Data - IT First Call Resolution Rate",
    "format": "CSV",
    "mediaType": "text/csv",
    "describedBy": "https://data.ok.gov/api/action/datastore_search?resource_id=5dd4be6d-1725-4174-a4a1-b311f8c7f015&limit=0",
    "description": "<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>",
    "downloadURL": "https://data.ok.gov/dataset/6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d/resource/5dd4be6d-1725-4174-a4a1-b311f8c7f015/download/data-it-first-call-resolution-rate.csv",
    "describedByType": "application/json"
  }
]
                                        

                                            [
  "first call resolution",
  "information technology",
  "it",
  "service desk"
]
                                        

                                            {
  "name": "OKStateStat",
  "@type": "org:Organization"
}