Louisville Metro KY - Metro 311 Service Requests 2023
Service Requests for 2023, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.The city o f Louisville adheres to the Open311.org Data Standards Data Dictionaryfield namefield descriptionservice_request_idThe unique ID of the concern created by the system.requested_datetimeThe date and time the SR was made.probyearThe year the SR was made.updated_datetimeThe date and time the SR was last modifiedclosed_dateThe date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.status_descriptionAn indicator of the current state of the SR.status_notesThis info is dynamic and will change as the responsible agency denotes.sourceHow the SR was received.service_nameThe name of the SR typedescriptionA description of the SR submitted.agency_responsibleThe agency responsible for addressing the SR.addressThe location of the concern.longitudeLongitude of the location, using the WGS84 projection.latitudeLatitude of the location, using the WGS84 projection.zip_codeZip code of the locationcouncil_districtcouncil district of the location
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| bureauCode |
[
"010:04",
"010:86"
]
|
| contactPoint |
{
"fn": "LouisvilleMetro",
"@type": "vcard:Contact",
"hasEmail": "mailto:opendata@louisvilleky.gov"
}
|
| culture | en-us |
| description | <div style='box-sizing:border-box;'><div style='box-sizing:border-box; height:447.869px;'><div style='box-sizing:border-box;'><div style='box-sizing:border-box; word-break:break-word;'><h2 style='box-sizing:border-box; margin:0px 0px 15px;'><div style='font-size:15px; font-weight:400;'>Service Requests for 2023, generated through Metro311's reporting system. For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern.</div><div style='font-size:15px; font-weight:400;'><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><br /></p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'>The city o f Louisville adheres to the Open311.org <a href='https://wiki.open311.org/GeoReport/bulk' target='_blank' rel='nofollow ugc noopener noreferrer'>Data Standards</a> </p></div></h2><h2 style='box-sizing:border-box; margin:0px 0px 15px;'><div></div><div><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'><font size='3'>Data Dictionary</font></p><p style='margin:0in 0in 15pt; background-image:initial; background-position:initial; background-size:initial; background-repeat:initial; background-attachment:initial; background-origin:initial; background-clip:initial; box-sizing:border-box; max-width:100%;'></p><table border='0' cellpadding='0' cellspacing='0' style='width:507pt; border-collapse:collapse;' width='676'><tbody><tr style='height:15pt;'><td style='width:113pt; background:rgb(255, 192, 0); padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='color:black; font-weight:normal;'><font size='2'>field name</font></span></p></td><td style='width:394pt; background:rgb(255, 192, 0); padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='color:black; font-weight:normal;'><font size='2'>field description</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>service_request_id</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The unique ID of the concern created by the system.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>requested_datetime</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The date and time the SR was made.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>probyear</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The year the SR was made.</font></span></p></td></tr><tr style='height:30pt;'><td style='width:113pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>updated_datetime</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The date and time the SR was last modified</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>closed_date</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The date the SR was closed. This information only applies to the SR, not the associated cases or work orders. Responding agencies utilize cases or work orders for their investigations.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>status_description</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>An indicator of the current state of the SR.</font></span></p></td></tr><tr style='height:30pt;'><td style='width:113pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>status_notes</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:30pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>This info is dynamic and will change as the responsible agency denotes.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>source</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>How the SR was received.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>service_name</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The name of the SR type</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>description</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>A description of the SR submitted.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>agency_responsible</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The agency responsible for addressing the SR.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>address</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>The location of the concern.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>longitude</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>Longitude of the location, using the WGS84 projection.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>latitude</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>Latitude of the location, using the WGS84 projection.</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>zip_code</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>Zip code of the location</font></span></p></td></tr><tr style='height:15pt;'><td style='width:113pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='151'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>council_district</font></span></p></td><td style='width:394pt; padding:0in 5.4pt; height:15pt;' valign='bottom' width='525'><p style='text-align:center; margin-bottom:0in;'><span style='font-weight:normal;'><font size='2'>council district of the location</font></span></p></td></tr></tbody></table></div></h2><p style='color:rgb(36, 32, 32); font-family:"Avenir Next", "Avenir Next";'></p></div></div></div></div> |
| distribution |
[
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{
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{
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|
| identifier | https://www.arcgis.com/home/item.html?id=e6dd8927268e423d9f3e8122b8a45525&sublayer=0 |
| issued | 2023-07-27T14:51:04.000Z |
| keyword |
[
"311 calls",
"311 services",
"City Management and Performance",
"Community",
"Jefferson County",
"Kentucky",
"Louisville",
"Louisville Metro",
"Louisville Metro KY",
"Metro 311",
"Updated Weekly"
]
|
| landingPage | https://louisville-metro-opendata-lojic.hub.arcgis.com/datasets/LOJIC::louisville-metro-ky-metro-311-service-requests-2023-1 |
| license | https://louisville-metro-opendata-lojic.hub.arcgis.com/pages/terms-of-use-and-license |
| modified | 2025-07-27T14:24:56.536Z |
| platform | ArcGIS Hub |
| programCode |
[
"015:001",
"015:002"
]
|
| publisher |
{
"name": "Louisville/Jefferson County Information Consortium"
}
|
| spatial | -180.0000,-85.7226,180.0000,89.0000 |
| summary | Metro311 Service Requests, generated not only by Metro311, but citizens at large via Metro311's web and mobile options. Based off the proposed GeoReport Bulk specification for Open 311 and work by The Center for Government Excellence. Data is updated weekly on Sundays. |
| theme |
[
"geospatial"
]
|
| title | Louisville Metro KY - Metro 311 Service Requests 2023 |
