MTA NYCT Paratransit Customer Complaints: Beginning February 2024
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "NY Open Data",
"@type": "vcard:Contact",
"hasEmail": "mailto:no-reply@data.ny.gov"
}
|
| description | This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips. |
| distribution |
[
{
"@type": "dcat:Distribution",
"mediaType": "application/json",
"describedBy": "https://data.ny.gov/api/views/re4e-8rv8/columns.json",
"downloadURL": "https://data.ny.gov/api/views/re4e-8rv8/rows.json?accessType=DOWNLOAD",
"describedByType": "application/json"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/rdf+xml",
"describedBy": "https://data.ny.gov/api/views/re4e-8rv8/columns.rdf",
"downloadURL": "https://data.ny.gov/api/views/re4e-8rv8/rows.rdf?accessType=DOWNLOAD",
"describedByType": "application/rdf+xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/xml",
"describedBy": "https://data.ny.gov/api/views/re4e-8rv8/columns.xml",
"downloadURL": "https://data.ny.gov/api/views/re4e-8rv8/rows.xml?accessType=DOWNLOAD",
"describedByType": "application/xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "text/csv",
"downloadURL": "https://data.ny.gov/api/views/re4e-8rv8/rows.csv?accessType=DOWNLOAD"
}
]
|
| identifier | https://data.ny.gov/api/views/re4e-8rv8 |
| issued | 2025-03-10 |
| keyword |
[
"aar",
"access-a-ride",
"complaints",
"customer service",
"customers",
"feedback",
"monthly",
"paratransit"
]
|
| landingPage | https://data.ny.gov/d/re4e-8rv8 |
| modified | 2026-02-20 |
| publisher |
{
"name": "data.ny.gov",
"@type": "org:Organization"
}
|
| theme |
[
"Transportation"
]
|
| title | MTA NYCT Paratransit Customer Complaints: Beginning February 2024 |
