MTA NYCT Paratransit Customer Experience: Beginning 2018

Published by data.ny.gov | State of New York | Metadata Last Checked: January 24, 2026 | Last Modified: 2026-01-21

Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max Ride Time, Provider No-Show).

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Complete Metadata

identifier	https://data.ny.gov/api/views/qu52-5ejz
issued	2024-01-10
landingPage	https://data.ny.gov/d/qu52-5ejz
theme	[ "Transportation" ]