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MTA NYCT Paratransit Drop-off On-Time Performance: 2016 - 2019 (Archived Methodology)

Published by data.ny.gov | State of New York | Metadata Last Checked: July 29, 2025 | Last Modified: 2024-06-28
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses the old methodology in which trips were considered on-time if they arrived at the drop-off location no more than five minutes after the requested time. The Drop-off On-Time Performance dataset with the new methodology can be found at https://data.ny.gov/Transportation/MTA-NYCT-Paratransit-Drop-off-On-Time-Performance-/nxai-wcbd/

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