MTA NYCT Paratransit Drop-off On-Time Performance: Beginning 2018

Published by data.ny.gov | State of New York | Metadata Last Checked: January 24, 2026 | Last Modified: 2026-01-21

Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered on-time if they are no more than 30 minutes early, and no later than the appointment time.

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Complete Metadata

identifier	https://data.ny.gov/api/views/nxai-wcbd
issued	2023-10-26
landingPage	https://data.ny.gov/d/nxai-wcbd
theme	[ "Transportation" ]