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Public Utility Commission of Texas - Informal Complaints

Published by data.austintexas.gov | City of Austin | Metadata Last Checked: January 29, 2026 | Last Modified: 2026-01-05
Before filing an informal complaint with the Public Utility Commission (PUC), customers are requested to contact their electric, telephone, water or sewer provider first and allow them to investigate the complaint. If the customer is unable to come to a satisfactory resolution with their provider, they can then file a complaint with the PUC's Consumer Protection Division (CPD). This dataset includes the complaints filed with CPD.

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