Utility Company Customer Service Response Index (CSRI): Beginning 2005
The Customer Service Response Index tracks utility performance and identifies the current level of customer service and responsiveness delivered by each utility service provider under the Commission’s jurisdiction with respect to consumer complaints filed with the Commission.
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "Open Data NY",
"@type": "vcard:Contact",
"hasEmail": "mailto:opendata@its.ny.gov"
}
|
| description | The Customer Service Response Index tracks utility performance and identifies the current level of customer service and responsiveness delivered by each utility service provider under the Commission’s jurisdiction with respect to consumer complaints filed with the Commission. |
| distribution |
[
{
"@type": "dcat:Distribution",
"mediaType": "application/json",
"describedBy": "https://data.ny.gov/api/views/w3b5-8aqf/columns.json",
"downloadURL": "https://data.ny.gov/api/views/w3b5-8aqf/rows.json?accessType=DOWNLOAD",
"describedByType": "application/json"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/rdf+xml",
"describedBy": "https://data.ny.gov/api/views/w3b5-8aqf/columns.rdf",
"downloadURL": "https://data.ny.gov/api/views/w3b5-8aqf/rows.rdf?accessType=DOWNLOAD",
"describedByType": "application/rdf+xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/xml",
"describedBy": "https://data.ny.gov/api/views/w3b5-8aqf/columns.xml",
"downloadURL": "https://data.ny.gov/api/views/w3b5-8aqf/rows.xml?accessType=DOWNLOAD",
"describedByType": "application/xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "text/csv",
"downloadURL": "https://data.ny.gov/api/views/w3b5-8aqf/rows.csv?accessType=DOWNLOAD"
}
]
|
| identifier | https://data.ny.gov/api/views/w3b5-8aqf |
| issued | 2021-04-07 |
| keyword |
[
"complaint",
"electric",
"gas",
"telecommunications",
"utility"
]
|
| landingPage | https://data.ny.gov/d/w3b5-8aqf |
| modified | 2026-02-04 |
| publisher |
{
"name": "State of New York",
"@type": "org:Organization"
}
|
| theme |
[
"Energy & Environment"
]
|
| title | Utility Company Customer Service Response Index (CSRI): Beginning 2005 |
