Return to search results
2.02 Customer Service (detail)
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in the summary dataset, and the values for each question are provided in the detailed dataset. For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question. Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data). Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again. The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Additional InformationSource: Community Attitude SurveyContact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "TempeData",
"@type": "vcard:Contact",
"hasEmail": "mailto:data@tempe.gov"
}
|
| description | <p>This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in the summary dataset, and the values for each question are provided in the detailed dataset.</p><p> </p><p>For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.<br /> </p><p>Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015 (99999 indicates no recorded data).<br /> </p><p>Due to changes in the survey questions, this dataset was last updated in 2017 and may not be updated again. </p><p>The performance measure dashboard is available at <a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/customer-service-satisfaction' rel='nofollow ugc noopener noreferrer'>2.02 Customer Service Satisfaction</a>.<br /> </p><p> </p><p> </p><p><strong>Additional Information</strong></p><p>Source: Community Attitude Survey</p><p>Contact: Wydale Holmes</p><p>Contact E-Mail: Wydale_Holmes@tempe.gov</p><p>Data Source Type: Excel and PDF</p><p>Preparation Method: Extracted from Annual Community Survey results</p><p>Publish Frequency: Annual</p><p>Publish Method: Manual</p><p><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/community-connections/2.02-customer-service-satisfaction' rel='nofollow ugc noopener noreferrer'>Data Dictionary</a><br /> </p> |
| distribution |
[
{
"@type": "dcat:Distribution",
"title": "CSV",
"format": "CSV",
"accessURL": "https://data.tempe.gov/api/download/v1/items/08aa281f79fc4fdebc1914c7cef3166c/csv?layers=0",
"mediaType": "text/csv"
},
{
"@type": "dcat:Distribution",
"title": "GeoJSON",
"format": "GeoJSON",
"accessURL": "https://data.tempe.gov/api/download/v1/items/08aa281f79fc4fdebc1914c7cef3166c/geojson?layers=0",
"mediaType": "application/vnd.geo+json"
},
{
"@type": "dcat:Distribution",
"title": "KML",
"format": "KML",
"accessURL": "https://data.tempe.gov/api/download/v1/items/08aa281f79fc4fdebc1914c7cef3166c/kml?layers=0",
"mediaType": "application/vnd.google-earth.kml+xml"
},
{
"@type": "dcat:Distribution",
"title": "Shapefile",
"format": "ZIP",
"accessURL": "https://data.tempe.gov/api/download/v1/items/08aa281f79fc4fdebc1914c7cef3166c/shapefile?layers=0",
"mediaType": "application/zip"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS Hub Dataset",
"format": "Web Page",
"accessURL": "https://data.tempe.gov/datasets/tempegov::2-02-customer-service-detail",
"mediaType": "text/html"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS GeoService",
"format": "ArcGIS GeoServices REST API",
"accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_02_Customer_Service_(detail)/FeatureServer/0",
"mediaType": "application/json"
}
]
|
| identifier | https://www.arcgis.com/home/item.html?id=08aa281f79fc4fdebc1914c7cef3166c&sublayer=0 |
| issued | 2019-11-07T19:10:05.000Z |
| keyword |
[
"Customer Service Satisfaction (PM 2.02)",
"Strong Community Connections",
"community survey",
"customer service",
"survey"
]
|
| landingPage | https://data.tempe.gov/datasets/tempegov::2-02-customer-service-detail |
| license | https://creativecommons.org/licenses/by/4.0 |
| modified | 2025-08-04T19:22:17.000Z |
| publisher |
{
"name": "City of Tempe"
}
|
| spatial |
""""
|
| theme |
[
"geospatial"
]
|
| title | 2.02 Customer Service (detail) |
