Found 3311 datasets matching "customer".
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Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding agency mission-specific...
Search relevance: 131.64 | Views last month: 3 -
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York...
Search relevance: 128.94 | Views last month: 0 -
This page provides information for the Customer Service Satisfaction performance measure.
Search relevance: 128.07 | Views last month: 0 -
This data set contains selected information for service requests, for service request types that are or were available to the public via the Customer Service Requests web portal and/or Find It,...
Search relevance: 126.27 | Views last month: 24 -
The Communications and Technology Management (CTM) Department asks customers to fill out a survey rating our customer service to gain valuable insights into their experiences and satisfaction...
Search relevance: 125.01 | Views last month: 1 -
This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Data Dictionary
Search relevance: 120.74 | Views last month: 0 -
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance...
Search relevance: 120.58 | Views last month: 0 -
CTM Customer Satisfaction Survey Results (2020 - 2024) for the year 2024 for Question 1. Here's the link to all the Questions -...
Search relevance: 118.58 | Views last month: 1 -
NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer...
Search relevance: 117.94 | Views last month: 53 -
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 114.35 | Views last month: 0 -
This is the companion dictionary to the 2018 Annual SFO Customer Satisfaction Survey
Search relevance: 114.12 | Views last month: 0 -
2017 SFO Customer Survey Code List And Field Guide
Search relevance: 113.62 | Views last month: 0 -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 113.50 | Views last month: 0 -
Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time. Additional Train Time (ATT)...
Search relevance: 113.15 | Views last month: 0 -
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 111.75 | Views last month: 0 -
Additional Platform Time (APT) is the estimated average extra time that customers spend waiting on the platform for a train, compared with their scheduled wait time. Additional Train Time (ATT)...
Search relevance: 111.56 | Views last month: 13 -
The CTM (Communications & Technology Management) Customer Satisfaction Survey is completed by City Employees once yearly and used by CTM to tracker deliverables and performance measures. For more...
Search relevance: 111.04 | Views last month: 16 -
Here is a trend line for the CTM Customer Satisfaction Survey question #1 "Please rate your opinion of CTM's Customer service." See below for the percentage of positive responses to this question...
Search relevance: 110.29 | Views last month: 0
