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2.02 Customer Service (summary)
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in this dataset. Responses for each question are shown in the detailed dataset.For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.The performance measure dashboard is available at 2.02 Customer Service Satisfaction.Additional InformationSource: Community Attitude SurveyContact: Wydale HolmesContact E-Mail: Wydale_Holmes@tempe.govData Source Type: Excel and PDFPreparation Method: Extracted from Annual Community Survey resultsPublish Frequency: AnnualPublish Method: ManualData Dictionary
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "TempeData",
"@type": "vcard:Contact",
"hasEmail": "mailto:data@tempe.gov"
}
|
| description | <p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had contacted the city in the past year. </span><br /><br /><span style='color:rgb(68,72,73); font-size:14px;'>For years where there are multiple questions related to overall customer service and treatment, the average of those responses is provided in this dataset. Responses for each question are shown in the detailed dataset.</span><br /><br /><span style='color:rgb(68,72,73); font-size:14px;'>For years 2010-2014, respondents were first asked, "Have you contacted the city in the past year?". If they answered that they had contacted the city, then they were asked additional questions about their experience. The "number of respondents" field represents the number of people who answered yes to the contact question.</span><br /><br /><span style='color:rgb(68,72,73); font-size:14px;'>Responses of "don't know" are not included in this dataset, but can be found in the dataset for the entire Community Survey. A survey was not completed for 2015.</span><br /><br /><span style='color:#444849; font-size:14px;'>The performance measure dashboard is available at </span><a target='_blank' href='https://strong-community-connections-tempegov.hub.arcgis.com/pages/customer-service-satisfaction' rel='nofollow ugc noopener noreferrer'>2.02 Customer Service Satisfaction</a><span style='color:rgb(68,72,73); font-family:Arial, Helvetica, Arial, Verdana, sans-serif; font-size:14px;'>.</span><br /><br /><span style='color:rgb(68,72,73); font-size:14px;'><strong>Additional Information</strong></span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Source: Community Attitude Survey</span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Contact: Wydale Holmes</span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Contact E-Mail: Wydale_Holmes@tempe.gov</span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Data Source Type: Excel and PDF</span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Preparation Method: Extracted from Annual Community Survey results</span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Publish Frequency: Annual</span></p><p style='margin-bottom:10px; margin-top:0px;'><span style='color:#444849; font-size:14px;'>Publish Method: Manual</span></p><p style='margin-bottom:10px; margin-top:0px;'><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/community-connections/2.02-customer-service-satisfaction' rel='nofollow ugc noopener noreferrer'>Data Dictionary</a><br /> </p><p> </p> |
| distribution |
[
{
"@type": "dcat:Distribution",
"title": "CSV",
"format": "CSV",
"accessURL": "https://data.tempe.gov/api/download/v1/items/045fa1a6c0154dba9a55bd43f7211ca7/csv?layers=0",
"mediaType": "text/csv"
},
{
"@type": "dcat:Distribution",
"title": "GeoJSON",
"format": "GeoJSON",
"accessURL": "https://data.tempe.gov/api/download/v1/items/045fa1a6c0154dba9a55bd43f7211ca7/geojson?layers=0",
"mediaType": "application/vnd.geo+json"
},
{
"@type": "dcat:Distribution",
"title": "KML",
"format": "KML",
"accessURL": "https://data.tempe.gov/api/download/v1/items/045fa1a6c0154dba9a55bd43f7211ca7/kml?layers=0",
"mediaType": "application/vnd.google-earth.kml+xml"
},
{
"@type": "dcat:Distribution",
"title": "Shapefile",
"format": "ZIP",
"accessURL": "https://data.tempe.gov/api/download/v1/items/045fa1a6c0154dba9a55bd43f7211ca7/shapefile?layers=0",
"mediaType": "application/zip"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS Hub Dataset",
"format": "Web Page",
"accessURL": "https://data.tempe.gov/datasets/tempegov::2-02-customer-service-summary",
"mediaType": "text/html"
},
{
"@type": "dcat:Distribution",
"title": "ArcGIS GeoService",
"format": "ArcGIS GeoServices REST API",
"accessURL": "https://services.arcgis.com/lQySeXwbBg53XWDi/arcgis/rest/services/2_02_Customer_Service_(summary)/FeatureServer/0",
"mediaType": "application/json"
}
]
|
| identifier | https://www.arcgis.com/home/item.html?id=045fa1a6c0154dba9a55bd43f7211ca7&sublayer=0 |
| issued | 2019-11-07T18:31:12.000Z |
| keyword |
[
"Strong Community Connections",
"community survey",
"customer service",
"survey"
]
|
| landingPage | https://data.tempe.gov/datasets/tempegov::2-02-customer-service-summary |
| license | https://creativecommons.org/licenses/by/4.0 |
| modified | 2025-11-14T19:39:45.388Z |
| publisher |
{
"name": "City of Tempe"
}
|
| spatial |
""""
|
| theme |
[
"geospatial"
]
|
| title | 2.02 Customer Service (summary) |
