MTA NYCT Customer Engagement Statistics: 2017-2022

Published by data.ny.gov | State of New York | Metadata Last Checked: July 29, 2025 | Last Modified: 2024-07-29

This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York City Transit Subway and Bus customer engagement and customer service teams between May 2017 and May 2022.

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Complete Metadata

identifier	https://data.ny.gov/api/views/6xy8-yzzu
issued	2022-08-05
landingPage	https://data.ny.gov/d/6xy8-yzzu
theme	[ "Transportation" ]