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Utility Customer Service Performance Indicators: Beginning 2009
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies.
Complete Metadata
| @type | dcat:Dataset |
|---|---|
| accessLevel | public |
| contactPoint |
{
"fn": "Open Data NY",
"@type": "vcard:Contact",
"hasEmail": "mailto:opendata@its.ny.gov"
}
|
| description | Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance indicators allow comparative analysis of customer service, identification of overall trends in customer service, and identification of service deficiencies. |
| distribution |
[
{
"@type": "dcat:Distribution",
"mediaType": "application/json",
"describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.json",
"downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.json?accessType=DOWNLOAD",
"describedByType": "application/json"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/rdf+xml",
"describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.rdf",
"downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.rdf?accessType=DOWNLOAD",
"describedByType": "application/rdf+xml"
},
{
"@type": "dcat:Distribution",
"mediaType": "application/xml",
"describedBy": "https://data.ny.gov/api/views/rnus-dqn7/columns.xml",
"downloadURL": "https://data.ny.gov/api/views/rnus-dqn7/rows.xml?accessType=DOWNLOAD",
"describedByType": "application/xml"
},
{
"@type": "dcat:Distribution",
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}
]
|
| identifier | https://data.ny.gov/api/views/rnus-dqn7 |
| issued | 2020-11-12 |
| keyword |
[
"customer service",
"performance indicators",
"service quality"
]
|
| landingPage | https://data.ny.gov/d/rnus-dqn7 |
| modified | 2025-02-24 |
| publisher |
{
"name": "State of New York",
"@type": "org:Organization"
}
|
| theme |
[
"Energy & Environment"
]
|
| title | Utility Customer Service Performance Indicators: Beginning 2009 |
