MTA Customer Feedback Data: 2014-2019

Published by data.ny.gov | State of New York | Metadata Last Checked: July 29, 2025 | Last Modified: 2024-08-13

This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or commendation, and there is information provided for the agency (Buses, Subway, Long Island Rail Road, or Metro-North Railroad), the subject matter, the subject detail, the issue detail, the year, the quarter, and, if applicable, the branch/line/route.

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Complete Metadata

identifier	https://data.ny.gov/api/views/tppa-s6t6
issued	2020-02-05
landingPage	https://data.ny.gov/d/tppa-s6t6
theme	[ "Transportation" ]