MTA NYCT Customer Feedback Performance Metrics: 2017-2022

Published by data.ny.gov | State of New York | Metadata Last Checked: July 29, 2025 | Last Modified: 2024-07-29

This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and commendations, and the number of complaints and commendations per 100,000 riders, along with monthly ridership.

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Complete Metadata

identifier	https://data.ny.gov/api/views/hrau-ksig
issued	2022-03-04
landingPage	https://data.ny.gov/d/hrau-ksig
theme	[ "Transportation" ]