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Public customer service operations records
Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding agency mission-specific functions or how to resolve technical difficulties with external-facing systems or programs. Includes:rn- incoming requests and responsesrn- trouble tickets and tracking logs rn- recordings of call center phone conversations with customers used for quality control and customer service trainingrn- system data, including customer ticket numbers and visit tracking rn- evaluations and feedback about customer servicesrn- information about customer services, such as “Frequently Asked Questions” (FAQs) and user guidesrn- reports generated from customer management datarn- complaints and commendation records; customer feedback and satisfaction surveys, including survey instruments, data, background materials, and reports.
Complete Metadata
| accessLevel | public |
|---|---|
| bureauCode |
[
"000:000"
]
|
| contactPoint |
{
"fn": "Open Data (MGMT)",
"@type": "vcard:Contact",
"hasEmail": "mailto:edmo@hq.dhs.gov"
}
|
| description | Records from operating a customer call center or service center providing services to the public. Services may address a wide variety of topics such as understanding agency mission-specific functions or how to resolve technical difficulties with external-facing systems or programs. Includes:rn- incoming requests and responsesrn- trouble tickets and tracking logs rn- recordings of call center phone conversations with customers used for quality control and customer service trainingrn- system data, including customer ticket numbers and visit tracking rn- evaluations and feedback about customer servicesrn- information about customer services, such as “Frequently Asked Questions” (FAQs) and user guidesrn- reports generated from customer management datarn- complaints and commendation records; customer feedback and satisfaction surveys, including survey instruments, data, background materials, and reports. |
| identifier | IA-Public-Customer-Service-1 |
| keyword |
[
"Customer Service",
"Public"
]
|
| license | https://www.usa.gov/government-works |
| modified | 2026-01-23T13:19:34-05:00 |
| programCode |
[
"024:000"
]
|
| publisher |
{
"name": "DHS",
"@type": "org:Organization"
}
|
| rights |
null
|
| title | Public customer service operations records |
