Found 20 datasets matching filters.
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The MTA contracted with Transit Wireless to provide WIFI access and cell service to all underground subway stations. These services began being provided in 2011 and were available at all of those...
Search relevance: 1.00 | Views last month: 12 | Published on: 2025-07-29 -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 2 | Published on: 2026-02-21 -
This dataset shows the percentage of streetlight outages that are repaired within 10 business days.
Search relevance: 1.00 | Views last month: 1 | Published on: 2025-08-02 -
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had...
Search relevance: 1.00 | Views last month: 1 | Published on: 2026-02-07 -
This page provides information for the Customer Service Satisfaction performance measure.
Search relevance: 1.00 | Views last month: 0 | Published on: 2026-02-07 -
Contains information from VIP, VIPR, and CHIP.
Search relevance: 1.00 | Views last month: 0 | Published on: 2026-03-10 -
This operations dashboard shows historic and current data related to this performance measure.The performance measure dashboard is available at 2.02 Customer Service Satisfaction. Data Dictionary
Search relevance: 1.00 | Views last month: 0 | Published on: 2026-02-07 -
This dataset provides Customer Service Satisfaction results from the Annual Community Survey. The survey questions assess satisfaction with overall customer service for individuals who had...
Search relevance: 1.00 | Views last month: 0 | Published on: 2026-02-07 -
Summary of the NYS gas and electric utilities’ customer service performance indicators for each of the last three calendar years. Reported by the utilities on a uniform basis, these performance...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-07-29 -
DOT receives, tracks, and responds to correspondences sent to the Commissioner's Correspondence Unit (CCU) and Borough Commissioner’s (BC) offices. This includes some requests initially sent to...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-08-02 -
This dataset contains information on customer feedback submitted by riders of the transit system on the MTA’s website. For each piece of feedback provided, it is categorized as a complaint or...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-07-29 -
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-08-02 -
This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-07-29 -
A Customer Service Request is a request received by the Department of Building and Safety from the City's constituents to investigate a site/property for a possible violation of the City's...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-08-02 -
Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
Search relevance: 1.00 | Views last month: 0 | Published on: 2026-02-21 -
This dataset provided statistics and performance metrics about the volume and responsiveness in engaging with customers via several customer engagement channels. Data was provided for New York...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-07-29 -
This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-07-29 -
This dataset provides data at the national level for overall satisfaction of customers who have used one of the main methods for conducting business with the agency: in-person service in our field...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-08-09 -
A comprehensive monthly report portraying customer experience with our various service options. The State of Services is shared with the ACOSS and is presented to DCO executives monthly. It is...
Search relevance: 1.00 | Views last month: 0 | Published on: 2025-08-09
